Customer Service Representative - Tangerang Branch (Insurance Claims Support)

Join BFI Finance Indonesia as a Customer Service Representative at our Tangerang Branch and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will collaborate closely with our Admin Insurance and Data Entry teams to handle insurance claims efficiently and ensure a seamless experience for our customers. Located in the bustling city of Tangerang, you'll be at the heart of action, supporting our clients with professionalism and dedication.

As a Customer Service Representative, you will be the first point of contact for our clients, providing them with the information and assistance they need. You will use our CRM system to manage customer interactions, track claims, and ensure timely resolution. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

At BFI Finance Indonesia, we are committed to fostering a culture of continuous learning and growth. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. If you are a detail-oriented professional with a passion for customer service, we invite you to join our team and help us achieve our mission of providing exceptional financial services.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to insurance claims with a focus on resolving issues promptly and professionally.
• Collaborate with the Admin Insurance and Data Entry teams to ensure accurate and efficient processing of insurance claims.
• Use the CRM system to manage customer interactions, track claims, and maintain detailed records.
• Provide exceptional customer service by offering clear and concise information, and ensuring a positive experience for our clients.
• Monitor and report on customer service metrics to identify areas for improvement and ensure high service standards.
• Stay updated on industry trends and best practices in customer service and insurance claims processing.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Adhere to company policies and procedures, and maintain confidentiality of customer information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in customer service, preferably in the insurance or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving skills and a customer-centric approach.
• Proficiency in using CRM software and other relevant office tools such as Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Fluency in both written and spoken Indonesian.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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